FAQ

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LOJA ON-LINE

An email address is all you need to start the ordering process. We recommend you sign up so you can start adding your favorite items to your wishlist and order easily. This way you will also have access to all our news and promotions.

Just follow the link “Lost your password?” in the login section, enter your email address and you will receive an email to reset your password.

  1. Choose your product by selecting size and color. Click on “Add to Cart”. When you are finished adding products, checkout.
  2. Log in to your account if you have not already done so. If you do not have an account, simply enter your email address to continue.
  3. Enter your address and information as well as the payment method to complete your order. Once your purchase is confirmed, your order will be carefully prepared and shipped. You can follow your order through the link that will be sent to you.

If you need additional help, please feel free to contact us at info@mardestorias.com or by calling +351 282 792 165.

Call us at +351 282 792 165.

Our store assistants will be happy to assist you in placing your order over the phone.

Stay informed about news, trends and exclusive promotions. To do so, subscribe to our Newsletter.

Many of the products we sell are handcrafted, we cannot guarantee that the colors are exactly the same as the one pictured in the photograph. The peculiarity of manual work is that it is single and unique. Since our suppliers use, for example, natural fur and hand-painted illustrations, the pieces may have slightly different shades/textures. If you have questions, contact us and we will try to clarify.

Please contact us as soon as possible to cancel or make changes to your order. Unfortunately, we cannot add products to an existing order that has already been completed, but you can place a new order to add items. Learn more about canceling an order in our Returns & Exchanges Policy.

Our clients will be able to choose between the following payment methods:

  • PayPal – Online payment method that allows the use of several cards without disclosing their numbers, being completely safe.
    • Credit Card
    • Mastercard
    • Visa
  • Bank Transfer – Payments by bank transfer are validated after sending proof of operation by email to comercial@mardestorias.com and upon receipt. If you use an ATM, it must be sent as proof by scan or digital photograph of it.

You have 3 days to make the transfer, if after this deadline the transfer hasn’t been confirmed, your order will be canceled.

 

Bank: Millenium BCP – Nº of Account: 0000045425600909

NIB – 0033.0000.45425600909.05

IBAN Number:

PT50.0033.0000.45425600909.05
SWIFT/BIC – BCOMPTPL

All prices are in Euros, but using the Paypal account you can convert to your currency at a nominal daily rate. For more information see the terms and conditions of your PayPal account.

All item prices available on our online store include VAT at the applicable legal rate, but do not include shipping charges.

We keep your personal data private and confidential and only disclose it with your consent or if legally permitted. For details, see the Privacy Policy.

If the product exists in the online store but is unavailable in a certain color or size you have the possibility to select the product and place an order. Once available we ship immediately.

If you do not wish to wait until the item becomes available, we will refund the value of that item.

You can put products in the shopping cart or wishlist, but that doesn’t reserve the product. Since products are unique and limited, reservations are not available.

Our main concern is that the order you have placed arrives in perfect condition to your home.

Therefore, all items are carefully packed with protective material and arranged in a cardboard box.

To send your orders, Mar d’Estórias works with the following shipping companies:

  • CTT Expresso

Each order is unique, so shipping costs are calculated automatically depending on size, weight and destination of the items acquired. Shipping information will appear at checkout when you process the purchase and select the shipping destination of the order.

Once order payment details are confirmed, items will be carefully prepared and shipped within 3 business days. Shipping typically takes 3-7 business days after dispatching, depending on your location and the type of shipping you choose.

Due to the large volume of deliveries happening usually during the holiday season, we are unable to deliver orders to Portugal within the normal timeframe for orders placed after December 14th.

You can track your order and check the estimated delivery date in the Customer Area of your account.

In the event of loss of registered orders, Mar d´Estórias takes full responsibility to refund you the full value of your order. In case the order is returned to the sender, whether because it was not timely rescheduled with the carrier, missing at the address, unreachable by mobile phone/e-mail or unknown address, the reshipment will only be made upon re-payment of shipping costs.

We guarantee your order will be shipped to the destination country, but we will not be responsible for any customs costs and product entry restrictions in some destinations.

Of course! You will only need to select the option Collect in Store at check-out. We will get back to you when your order is ready for pick-up.

We are available to ship to all parts of the world. However, there are international rules that prohibit and / or condition the shipment of certain products to certain countries. Inquire first about what applies to the country of destination of your order. If an error occurs at checkout, please contact us so that we can resolve the issue and receive your order in perfect condition and in your destination country.

If you are not satisfied with your purchase, and provided the product(s) are returned and are in perfect condition, you will be refunded within 30 days from the date of delivery. No exchanges and/or returns of food products.

If the item is defective, its value and shipping costs will be refunded in full.

Only articles that are still in their original packaging and in perfect condition will be accepted.

To this end, you can send an email to comercial@mardestorias.com stating that you want to return the product, indicating the order number or invoice and which products to return. You can also contact us through our website (www.mardestorias.com/en/contacts). Please indicate whether you want to replace the product or a refund.*

Then, please wait for a contact from us before returning.

Finally, put the product in its original packaging, in perfect condition and without evidence of being used, and send well packaged to the address of our physical store:

Mar d’Estórias

Rua Silva Lopes, Nº 30
8600-623 Lagos, Algarve
Portugal

We do not accept exchanges and/or returns of food products.

We do not accept returns that have not followed the indicated procedure.

 

*Important: Returns of products with indications that they have already been used are not accepted. We will only refund the shipping cost if the order shipped is incorrect, not in accordance with what was ordered or if the product is defective. In all other cases, we will refund only the full amount of the item, except shipping or other fees.

 

You have the possibility to deliver and/or exchange your order directly in our physical store. To do this, prepare all the documents included in your order, including your invoice and present them at the time of exchange.

 

Alternative Dispute Resolution RAL

According to Law No. 144/2015 in case of litigation the consumer can resort to an Alternative Dispute Resolution Entity:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
http://www.cniacc.pt/pt/

CACCA – Centro de Arbitragem de Conflitos de Consumo do Algarve
http://www.consumidoronline.pt/pt/

Once your order is received, we will send you a confirmation email and refund if all return conditions have been met. Refunds are issued using the original payment method and will usually be returned within 15 business days, depending on your bank’s processing time. To ensure faster process times, please ensure that all terms and conditions of our Returns and Exchange Policy are followed.

MAR D’ESTORIAS

Our opening hours are seasonal. For the current time as well as the days when we are closed, please visit http://mardestorias.com/en/contacts/

Yes, and it is advisable. You can contact us by phone +351 282 792 165; by email: café.bistro@mardestorias.com or you can book directly on our website via the “Book Table” button | Note that you can only book a table at the restaurant. We do not accept reservations for the Terrace Bar.

Yes, the menus are different. The terrace menu consists of petiscos, salads and light meals, while in the restaurant, in addition to a selection of petiscos and starters, you will find more elaborate main dishes. In any of our menus, the concept is common: fresh products, locally grown and selected according to the season of the year.

See our Terrace menu here: xxx

See our Restaurant Menu here: xxx

Our menus all have allergen indications with matching subtitles. You can consult our menu and the list on the last page of it. http://mardestorias.com/wp-content/uploads/2018/06/Ementa-Restaurant2018.pdf

Consult with our chef or your waiter who will give you options according to your restrictions.

There are some vegetarian side dishes; we don’t have 100% vegetarian dishes. However, consult with our chef or your waiter who will give you choices of dishes on the menu with minor adjustments to meet your request.

Yes. We are careful not to use non-recyclable plastic bottles and / or packaging.

Yes. The operation of Mar d´Estorias is 100% safe and can be checked by the customer at any time of the day, upon request.

Yes. We have group menu options, however, we advise you to contact us to understand what you want (café.bistro@mardestorias.com) and to select what suits you. Dinners at the restaurant for up to 25 people. We also have available the gallery space, ideal for private parties up to 16 people.

We do not have take away and / or deliveries services. Our concept of cooking is traditionally inspired food, carefully selected and made to be enjoyed over time on site as part of an experience.

We already had some events and workshops happening in this space. Contact us to know the full potential of our gallery (info@mardestorias.com).

Mar d´Estórias is constantly looking for new suppliers and works of local and national value. If you would like to market your products and works at Mar d’Estórias please contact us at comercial@mardestorias.com to discuss the possibility of a future partnership.